In the sample inventory, the ombudsman provides alternative dispute resolution, mediation, and peer support; use is low (seldom used, highly available) and quality good (employees report it helped resolve some disputes). Gaps are low awareness and most concerns going solely to management; the action plan is to promote awareness and education about the resource and process.
**Ombudsman** Provides alternative dispute resolution, mediation, and peer support. | **Low** Seldom used; highly available. | **Good** Employees who received services report they helped to resolve some disputes. | • Awareness is low. • Most concerns are solely brought to management. | • Promote awareness and education about this resource and process.
