A multinational technology company queries prior contacts after customer-service threats, warns or restricts the customer, notifies the closest facility, and contacts law enforcement if the situation escalates.
When a threat is received, the BTAM team runs queries to identify previous contacts with the customer
APA
U.S. Secret Service National Threat Assessment Center. (2026). Preventing Targeted Workplace Violence: A U.S. Secret Service Guide to Behavioral Threat Assessment and Management (p. 84). Claim p084-01, NCIER Claim Map. https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p084-01
HTML
U.S. Secret Service National Threat Assessment Center. (2026). Preventing Targeted Workplace Violence: A U.S. Secret Service Guide to Behavioral Threat Assessment and Management (p. 84). Claim p084-01, NCIER Claim Map. <a href="https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p084-01">https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p084-01</a>Link to https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p084-01 from your own pages; it resolves to this claim and its highlighted source passage.
License: CC BY 4.0. Free to reuse with attribution: credit NCIER Claim Map and link to the claim.
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