A BTAM team leader at a major retailer says the most important thing is how you communicate with people, and that their early academic language confused people.
The most important thing is how you communicate with people
NCIER®
Retail BTAM leader: how you communicate is the most important thing
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APA
U.S. Secret Service National Threat Assessment Center. (2026). Preventing Targeted Workplace Violence: A U.S. Secret Service Guide to Behavioral Threat Assessment and Management (p. 37). Claim p037-21, NCIER Claim Map. https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p037-21
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U.S. Secret Service National Threat Assessment Center. (2026). Preventing Targeted Workplace Violence: A U.S. Secret Service Guide to Behavioral Threat Assessment and Management (p. 37). Claim p037-21, NCIER Claim Map. <a href="https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p037-21">https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p037-21</a>Link to https://www.ncier.org/research/claim-maps/workplace-violence-prevention/claims/p037-21 from your own pages; it resolves to this claim and its highlighted source passage.
License: CC BY 4.0. Free to reuse with attribution: credit NCIER Claim Map and link to the claim.
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