12 claims on pp. 37–56 (statement 8, evidence 4).
Employees benefit from an explanation of the BTAM process, how it can help, and their role in it. Outreach should focus on safety, violence prevention, and employee support.
Employees will benefit from an explanation of the BTAM process, how it can help, and their role in the process.
Language centered on supporting, helping, and caring for others can engage colleagues and avoid an excessive focus on punishment and reprimand.
Adopting language centered on supporting, helping, and caring for others can be effective in engaging colleagues, educating them on the principles of the BTAM process, and avoiding an excessive focus on punishment and reprimand.
The BTAM process will have the most success by reassuring employees that its goal is to help rather than to take over the work of other organizational components.
The BTAM process will have the most success by reassuring employees that the goal of the process is to help, rather than to take over the work of other organizational components.
Clear communication can help parties understand each other's missions, highlight goal alignment, and establish clear roles, responsibilities, and expectations.
Clear communication can help all parties understand each other's mission and function, highlight points of goal alignment, and establish clear roles, responsibilities, and expectations.
A BTAM team leader at a major retailer found that conveying concepts, not research vocabulary, helped people without a background in the field understand BTAM.
I realized the importance lies in the concepts, not the lexicon.
One collaboration strategy is to meet audiences where they are.
Meet audiences where they are.
When approaching employees, consider their unique perspectives and what information they need, focusing on the principles of safety, violence prevention, and employee support.
When approaching employees, consider their unique perspectives and what information they need to know, focusing on the principles of safety, violence prevention, and employee support.
Another collaboration strategy is to lead with compassion, empathy, and care.
Lead with compassion, empathy, and care.
A BTAM team leader at a major retailer says they started tailoring their language so that people without a background in the area can understand.
I started tailoring my language so that people without a background in this area can understand.
The retail BTAM leader gives an example of plain stakeholder messaging: stating what the stakeholder needs to know and what the leader thinks they should do about a concerning individual.
When talking to a stakeholder, I might say, “I need you to know X, Y, and Z, and here’s what I think you should do about a concerning individual.”
A BTAM team leader at a major retailer says the most important thing is how you communicate with people, and that their early academic language confused people.
The most important thing is how you communicate with people
A listed best practice for workplace reporting systems is to field reports in a timely and transparent manner.
Field reports in a timely and transparent manner.
cite page 56 Step 4: Identify and Process Reports of Concerning Behavior
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