Employees benefit from an explanation of the BTAM process, how it can help, and their role in it. Outreach should focus on safety, violence prevention, and employee support.
Employees will benefit from an explanation of the BTAM process, how it can help, and their role in the process.
HR personnel should know what employee information can and cannot be shared, when, and with whom. HR personnel should also understand the job functions and needs of collaborators on the BTAM team.
personnel should know what employee information can and cannot be shared, when information can be shared, and with whom information can be shared.
Language centered on supporting, helping, and caring for others can engage colleagues and avoid an excessive focus on punishment and reprimand.
Adopting language centered on supporting, helping, and caring for others can be effective in engaging colleagues, educating them on the principles of the BTAM process, and avoiding an excessive focus on punishment and reprimand.
The BTAM process will have the most success by reassuring employees that its goal is to help rather than to take over the work of other organizational components.
The BTAM process will have the most success by reassuring employees that the goal of the process is to help, rather than to take over the work of other organizational components.
Clear communication can help parties understand each other's missions, highlight goal alignment, and establish clear roles, responsibilities, and expectations.
Clear communication can help all parties understand each other's mission and function, highlight points of goal alignment, and establish clear roles, responsibilities, and expectations.
A BTAM team leader at a major retailer found that conveying concepts, not research vocabulary, helped people without a background in the field understand BTAM.
I realized the importance lies in the concepts, not the lexicon.
Conversations about violence prevention can be uncomfortable and challenging, even for experienced practitioners in the field.
Conversations about violence prevention can be uncomfortable and challenging, even for experienced practitioners in the field.
Why inferred Hedged 'can be' observation about difficulty, not a directive.
A retail BTAM team leader reports using direct, academic language from the research early in their career.
Early in my career, I used direct, academic language from the research.
One collaboration strategy is to meet audiences where they are.
Meet audiences where they are.
When approaching employees, consider their unique perspectives and what information they need, focusing on the principles of safety, violence prevention, and employee support.
When approaching employees, consider their unique perspectives and what information they need to know, focusing on the principles of safety, violence prevention, and employee support.
Another collaboration strategy is to clarify the capabilities of collaborators.
Clarify the capabilities of collaborators.
Those involved in the BTAM process should have a clear understanding of everyone's role and how they can and cannot contribute.
Those involved in the BTAM process should have a clear understanding of everyone’s role and how they can and cannot contribute.
HR personnel should also understand the job functions and needs of BTAM team collaborators, including how HR can assist them and how they might aid HR in its BTAM role.
HR personnel should also understand the job functions and needs of collaborators on the BTAM team, including how they can assist collaborators, and how collaborators might aid them in their role in the BTAM process.
Another collaboration strategy is to lead with compassion, empathy, and care.
Lead with compassion, empathy, and care.
Another collaboration strategy is to approach prospective partners with humility and the intent to help.
Approach prospective partners with humility and the intent to help.
Reassuring employees that BTAM aims to help rather than take over fosters trust with colleagues and lays the groundwork for long-lasting collaboration.
This approach fosters trust with colleagues and lays the groundwork for long-lasting collaboration.
Another collaboration strategy is to establish goal alignment and clear roles.
Establish goal alignment and clear roles.
Different organizational components vary in their goals and functions.
Different organizational components vary in their goals and functions.
A BTAM team leader at a major retailer says they started tailoring their language so that people without a background in the area can understand.
I started tailoring my language so that people without a background in this area can understand.
The retail BTAM leader gives an example of plain stakeholder messaging: stating what the stakeholder needs to know and what the leader thinks they should do about a concerning individual.
When talking to a stakeholder, I might say, “I need you to know X, Y, and Z, and here’s what I think you should do about a concerning individual.”
A BTAM team leader at a major retailer says the most important thing is how you communicate with people, and that their early academic language confused people.
The most important thing is how you communicate with people
Find the Perfect Training Class For You
