Full Assessment

Statement [V] p042-10

SOPs should cover each phase from identification through assessment and resources

SOPs should account for each phase of the BTAM process, including how concerns are identified and reported, how inquiries and full assessments are conducted, and what resources are available.

account for each phase of the BTAM process and what should be accomplished within each phase, including how concerning behaviors will be identified and reported, how the BTAM team will conduct an inquiry or a full assessment

p. 42 · NCIER Claim Map

cite page 42 Step 2: Establish BTAM Program Policy and Procedures

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Statement [V] p049-02

Team should meet whenever a concerning individual is identified

The BTAM team should meet whenever a concerning individual is identified, to conduct the assessment, share information learned, and develop an individualized case management plan if necessary.

The BTAM team should meet whenever a concerning individual has been identified to conduct the assessment

p. 49 · NCIER Claim Map

cite page 49 Step 3: Assemble a Multidisciplinary BTAM Team

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Statement [V] p057-13

Most credible, actionable, non-imminent reports go to the appropriate party, usually the BTAM team

Most non-imminent reports that are credible and actionable should be routed to the appropriate party, usually the organizational BTAM team, for inquiry and assessment.

should be routed to the appropriate party, usually the organizational BTAM team, for inquiry and assessment (see Step 5)

p. 57 · NCIER Claim Map

cite page 57 Step 4: Identify and Process Reports of Concerning Behavior

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Statement [V] p059-07

Information gathering proceeds in phases: preliminary inquiry, then full assessment

Information gathering can be phased, beginning with a preliminary inquiry and, when appropriate, a full assessment.

Gathering information can be accomplished using a phased procedure beginning with a preliminary inquiry and, when appropriate, conducting a full assessment

p. 59 · NCIER Claim Map

cite page 59 Step 5: Gather Information to Assess for Risk

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Statement [V] p059-09

Conduct a preliminary inquiry and/or full assessment to understand the individual

To evaluate risk, BTAM teams should conduct a preliminary inquiry and/or full assessment to systematically gather information and develop a comprehensive understanding of the individual of concern's thinking and behaviors.

To accomplish this, BTAM teams should conduct a preliminary inquiry and/or full assessment to systematically gather information to develop a comprehensive understanding of the thinking and behaviors of the individual of concern.

p. 59 · NCIER Claim Map

cite page 59 Step 5: Gather Information to Assess for Risk

Evidence [V] p060-01

Figure 9 flowchart: BTAM case process from report to full assessment

Figure 9 (the left half of a two-page flowchart) starts at a received report and asks whether it involves an imminent threat to life. If yes, it goes to Emergency Response and loops until the situation is stabilized, then to Move to Full Assessment. If no, it asks whether the report is actionable and credible: if yes, a Preliminary Inquiry (initial interviews and records review, analysis of available information) leads to the question of whether there is a safety concern; if no, Make Referral to Alternative Resources.

Move to Full Assessment

p. 60 · NCIER Claim Map

cite page 60 Step 5: Gather Information to Assess for Risk

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Evidence [V] p061-01

Process figure lists full-assessment steps through case closure

Figure 9 continues: Full Assessment (interviews and records review, Systems Approach, Assessment Themes, analysis) leads to a decision whether the IOC poses a risk of harm to self or others. If yes, Implement Risk Management Strategies, then Evaluate, repeating the decision; if no, a check whether the IOC could benefit from other resources. If no, Close BTAM Case (document all actions, findings, and determinations; follow record retention protocols; share information as appropriate), ending in case closure.

Full Assessment

p. 61 · NCIER Claim Map

cite page 61 Step 5: Gather Information to Assess for Risk

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Evidence [V] p061-02

Figure 9: IOC who could benefit from other resources is referred, then closed

In Figure 9, when no risk of harm is found, the team asks whether the IOC could benefit from other resources; if yes, the case is referred to alternative resources and then closed.

Could the IOC* benefit from other resources?

p. 61 · NCIER Claim Map

cite page 61 Step 5: Gather Information to Assess for Risk

Statement [V] p062-04

Escalate to full assessment if preliminary inquiry shows risk or gaps

If the preliminary inquiry reveals a possible risk of harm or that more information is needed, the BTAM team should proceed with a full assessment.

If the preliminary inquiry reveals that the individual may pose a risk of harm or that more information is necessary to make that determination, the BTAM team should proceed with a full assessment

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

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Statement [V] p062-05

Full assessment is warranted when the concern bypasses preliminary inquiry

A full assessment is conducted when the reported concern is objectively concerning enough to bypass a preliminary inquiry and move immediately to full assessment.

the reported concern is objectively concerning enough to bypass a preliminary inquiry and move immediately to a full assessment

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-06

Full assessment is warranted when preliminary inquiry reveals substantial concern

A full assessment is conducted when the preliminary inquiry reveals a substantial concern.

the preliminary inquiry reveals a substantial concern

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-07

Full assessment is warranted when preliminary inquiry yields too little

A full assessment is conducted when the preliminary inquiry alone did not yield enough information to make an assessment of risk.

the preliminary inquiry alone did not yield enough information to make an assessment of risk

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-08

Full assessment gathers more detailed information from more diverse sources

A full assessment involves gathering more detailed information from a broader group of people and systems the individual has interacted with.

A full assessment involves gathering more detailed information from more diverse sources

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-09

Full assessments typically use interviews, records, social media and devices

A full assessment typically involves multiple interviews, records checks, reviews of publicly available social media, and analysis of employer-issued electronic devices.

A full assessment typically involves multiple interviews, records checks, reviews of publicly available social media, and analysis of employer-issued electronic devices

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-10

Full assessment enables an articulable understanding of risk

Gathering this information enables the BTAM team to gain a reasonable and articulable understanding of the risk posed, identify factors specific to the individual that increase or decrease risk, and determine effective strategies to intervene and prevent a potential escalation to violence.

Gathering this information enables the BTAM team to gain a reasonable and articulable understanding of the risk posed

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-13

Tiered inquiry-or-assessment approach allocates resources and individualizes response

This tiered approach ensures that resources are allocated appropriately and that every report receives an appropriate individualized response.

This tiered approach ensures that resources are allocated appropriately and that every report receives an appropriate individualized response.

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p062-14

An early BTAM decision: preliminary inquiry or full assessment

One early and necessary determination in the BTAM process is whether a report of workplace concerning behavior needs a preliminary inquiry or a full assessment.

One early and necessary determination in the BTAM process is distinguishing between the need for a preliminary inquiry or a full assessment when responding to reports of concerning behavior in the workplace.

p. 62 · NCIER Claim Map

cite page 62 Step 5: Gather Information to Assess for Risk

Statement [V] p072-03

Each assessment theme should be understood in context of full background and history

Each assessment theme should be understood in the context of an individual's full background and behavioral history.

Each assessment theme should be understood in the context of an individual's full background and behavioral history.

p. 72 · NCIER Claim Map

cite page 72 Step 5: Gather Information to Assess for Risk

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Statement [V] p075-09

BTAM teams should use assessment information to develop a risk management plan

Using information gathered during an assessment, BTAM teams should develop a plan to manage any risk posed by the individual of concern.

Using the information gathered during an assessment, BTAM teams should develop a plan to manage any risk posed by the individual of concern.

p. 75 · NCIER Claim Map

cite page 75 Step 6: Develop Risk Management Strategies