Training is essential for BTAM success and workplace safety
Training is essential for ensuring BTAM program success and workplace safety.
Training is essential for ensuring BTAM program success and workplace safety.
NCIER®
Step 8: Provide Training for All Employees
Report pages 89–91: 51 claims on pp. 89–91 (statement 32, evidence 17, conjecture 2).
Claims in this section
Educating all employees may promote trust, buy-in and reporting
Educating all employees on the BTAM program can promote trust, buy-in, and the reporting of concerns by staff.
Educating all employees on the BTAM program can promote trust, buy-in, and the reporting of concerns by staff.
Why inferred Hedged with 'can promote'; a possible effect rather than a measured finding.
Programs fall short if employees lack awareness, reporting knowledge, and trust
BTAM programs will not reach their full potential or will be underutilized if employees are not aware of the program, do not know what information to report or how to submit a report, and do not have trust in the process.
BTAM programs will not reach their full potential or will be underutilized if employees are not aware of the program, do not know what information to report or how to submit a report, and do not have trust in the process.
Prior K-12 guidance treats training as a bystander-reporting practice
The report notes that prior guidance for other settings, such as K–12 schools, treats training and outreach as a best practice for bystander reporting.
Prior guidance for other settings, such as K–12 schools, emphasizes training and outreach as a best practice for enhancing bystander reporting.
Training may support a positive workplace climate
Training can also help support a positive workplace climate by fostering a shared understanding of BTAM and how programming supports employee safety through prevention.
Training can also help support a positive workplace climate by fostering a shared understanding of BTAM
Why inferred Hedged with 'can also help'.
Organizations should invest in training for all employees
Organizations should invest in training that provides all employees with the knowledge and resources necessary for violence prevention.
Organizations should invest in training that provides all employees with the knowledge and resources necessary for violence prevention.
Training programs should weigh availability, content, frequency and messaging
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
All employees should receive training on violence prevention efforts
All employees should receive training on violence prevention efforts within their organization.
All employees should receive training on violence prevention efforts within their organization.
Training sessions must be accessible to employees
Training sessions must be accessible to employees to support program success.
Training sessions must be accessible to employees to support program success.
Organizations should choose the training medium for their workforce
Organizations should determine the appropriate medium for the training material, such as in-person facilitation, an online module, or a combination.
Organizations should determine the appropriate medium for the training material
Training modules should fit employees' knowledge, experience and time
Training modules should be sensitive to employees' knowledge, experience, and time available.
Training modules should be sensitive to the employees' knowledge, experience, and time available.
Consider module length, speaking languages and audio-visual needs
Organizations may wish to consider the time employees spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce.
organizations may wish to consider the time employees typically spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce
Step 8: provide training for all employees
The eighth step of the guidance is to provide training for all employees.
STEP 8: PROVIDE TRAINING FOR ALL EMPLOYEES
Weigh training access, content, frequency, and continuous messaging
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging so employees are educated and empowered to contribute to violence prevention.
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging to ensure employees are educated and empowered to contribute to violence prevention efforts.
Employee trust, buy-in, and reporting are critical to BTAM program success
Employee trust, buy-in, and reporting of concerns are critical elements for promoting BTAM program success.
Employee trust, buy-in, and reporting of concerns are critical elements for promoting BTAM program success.
BTAM training should sit within the wider workplace training curriculum
BTAM training for employees should be included within the larger workplace training curriculum.
BTAM training for employees should be included within the larger workplace training curriculum.
BTAM-specific content should be added to workplace violence training
Content specific to the BTAM process should be incorporated into workplace violence training.
Content specific to the BTAM process should be incorporated into workplace violence training to educate the general workforce about the process.
Content should cover what employees need to know and their responsibility
When determining content, it is important to consider what employees need to know about the BTAM process and their responsibility in violence prevention.
it is important to consider what employees need to know about the BTAM process and what their responsibility is in violence prevention.
Training content might include ten BTAM topics
Training content might include ten listed topics, from the BTAM definition to employee protections against retaliation for reporting.
Training content might include:
Training content might include the definition of BTAM
Training content might include the definition of behavioral threat assessment and management.
the definition of behavioral threat assessment and management
Training content might include BTAM guiding principles and goals
Training content might include the guiding principles and goals of BTAM programming.
the guiding principles and goals of BTAM programming
Training content might cover how BTAM fits the violence prevention strategy
Training content might include an overview of how BTAM fits within the larger workplace violence prevention strategy.
an overview of how BTAM fits within the larger workplace violence prevention strategy
Training content might reference relevant organizational BTAM policies
Training content might include reference to relevant organizational BTAM policies.
reference to relevant organizational BTAM policies
Training content might include an overview of the threat assessment process
Training content might include a general overview of the threat assessment and management process.
a general overview of the threat assessment and management process
Training content might explain the types of behaviors to report
Training content might include information on the types of behaviors to report.
information on the types of behaviors to report
Training content might explain how to report concerns
Training content might include how to report concerns.
how to report concerns
Training content might set expectations for what follows a report
Training content might include what to expect once a report has been submitted.
what to expect once a report has been submitted
Training content might set confidentiality expectations
Training content might include expectations about confidentiality.
expectations about confidentiality
Training content might describe employee protections against retaliation
Training content might include an overview of employee protections, including policies against retaliation for reporting.
an overview of employee protections, including policies against retaliation for reporting
All employees should be regularly trained on violence prevention
All employees should be regularly trained on workplace violence prevention.
All employees should be regularly trained on workplace violence prevention.
Deliver training at orientation and set refresher cycles
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
BTAM teams should set refresher frequency by size, turnover and resources
BTAM teams should determine refresher frequency based on organization size, turnover rate, and available resources, and fit it into the wider training schedule.
BTAM teams should determine the frequency of these refresher trainings based upon organization size, turnover rate, and available resources
Healthcare organization finds targeted awareness more effective than all-service training
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
Healthcare organization limits email frequency and mixes in on-site messaging
The organization has been intentional with the frequency of electronic communication, steering clear of oversaturating inboxes, and instead uses a combination of electronic communication and other types of messaging at the physical job site.
steering clear of oversaturating inboxes with messaging, and instead using a combination of electronic communication and other types of messaging at the physical job site
Healthcare organization shifted to small-group, tailored training sessions
A healthcare organization moved from a broad all-service awareness training model to a tailored approach using small group sessions, personalized discussions, and team meetings.
A healthcare organization has shifted from a broad all-service awareness training model to a more tailored approach, utilizing small group sessions, personalized discussions, and team meetings to connect with personnel.
Healthcare organization uses flyers, pamphlets, and bathroom-stall posters
The organization's on-site messaging includes flyers, pamphlets, and posters in bathroom stalls.
This includes flyers, pamphlets, and posters in bathroom stalls.
Organizations should establish BTAM-specific general messaging
Organizations should establish general messaging efforts and initiatives specific to the BTAM process.
Organizations should establish general messaging efforts and initiatives specific to the BTAM process.
Messaging can include posters, safety reminders and support resources
Continuous messaging can include infographic posters on how to report concerning behaviors, regular workplace safety reminders, and information on available support resources.
infographic posters that educate employees on how to report concerning behaviors
Continuous messaging supports education between training cycles
Continuous messaging supports workplace violence prevention education between training cycles.
Continuous messaging supports workplace violence prevention education between training cycles.
Healthcare security director: goal is reducing fear through education
A healthcare system security director says the overall goal is to reduce fear through education, with situational awareness and response training as critical elements.
The overall goal is to reduce fear through education.
Global BTAM team trained HR and legal to act on clusters of behaviors
A global organization's BTAM team ran awareness sessions with HR, legal and other teams, teaching staff to act on a cluster of behaviors rather than wait for harm. The team says it still receives requests about these sessions four or five years later.
if you start seeing behaviors, especially a cluster of behaviors, you take action then.
Sessions were most successful with middle management
The global BTAM team reports its sessions were especially successful with middle management, who then advocated on the team's behalf.
These were really successful with middle management especially, who would then start to advocate on our behalf.
Entertainment company finds micro-learnings among most helpful tools
A security director at a major entertainment company says micro-learnings, short online videos distilled from training content, are among the most helpful tools for educating employees.
We have found micro-learnings to be one of the most helpful tools in educating the masses at our organization.
Entertainment company security director: micro-learning videos run 9-12 minutes
A security director at a major entertainment company reports that each of the company's micro-learning videos ranges in length from 9 to 12 minutes.
Each video ranges in length from 9-12 minutes.
Micro-learnings reach employees across worksites and time zones
The entertainment company says micro-learnings help it reach employees across multiple worksites and time zones.
These micro-learnings also help us reach employees across multiple worksites and time zones.
Security director: situational awareness and response training is critical
A security director for a healthcare system says enhancing situational awareness and training people on how to respond is critical.
Enhancing situational awareness and training people on how to respond is critical.
Global BTAM team ran awareness sessions for HR, legal, and other teams
A BTAM team at a global organization said it ran successful awareness sessions with specific teams, including human resources and legal, identifying the concerns it looks for.
We did very successful awareness sessions where we got in front of specific teams—human resources, legal, and others—and we identified concerns we're looking for.
Global BTAM team: don't wait for someone to punch someone else
The BTAM team said it taught these groups not to wait for someone to physically assault someone else before acting.
We taught them how we don't want to wait for someone to punch someone else.
Global BTAM team began trainings four or five years ago and still gets contacted
The BTAM team said it started these trainings four or five years ago and still gets contacted about them.
We started these trainings four or five years ago, and we still get contacted about them.
Entertainment company distills content into short online videos
A security director at a major entertainment company said the company distills training content into short videos made available online.
We have been able to distill content into short videos that we make available online.
Micro-learnings teach violence prevention in a timeframe that fits other tasks
The security director said the videos help educate employees on important topics, including workplace violence prevention, in a timeframe compatible with their other tasks.
This is helpful in educating our employees on really important topics, including workplace violence prevention, in a timeframe that is conducive to other tasks they are managing.
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